Home Based Support Service (HBSS) Facilitator

Pioneer Center for Human Services
Job Description

The HBSS Facilitator is responsible for the provision and documentation of services in accordance with all guidelines from the Department of Human Services.


Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Advocate on behalf of client and family.
  • Establish rapport with guardians and/or family members.
  • Responsible for completion of field notes, reviews, ISP's, ICAP's and consents.
  • Must possess knowledge of entitlements and be a resource to clients, families and other agencies.
  • Must be a liaison for IDT.
  • Must complete home visits or vocational visits bi-monthly.
  • Must complete intakes for the department.
  • Must present at HRC/BMC, if client has restrictions.
  • Must provide financial guidance to client and monitoring for assigned program.
  • Responsible for the generation and collection of program data.
  • Convenes the community support team as required to revise the Individual Plan as part of the interdisciplinary process.
  • Informs the direct supervisor of all conditions that may prove detrimental to the clients well being.
  • Conducts all phases of client service in compliance with the laws on confidentiality and HIPAA.
  • Assess client's skills and abilities using preferred tools.
  • Must utilize fiscal agents.
  • Regular, reliable, predictable attendance.
  • Performs all other duties as assigned by Supervisor.


Competency Statement(s)

  • Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
  • Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
  • Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.
  • Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.
  • Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
  • Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
  • Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.
  • Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.



Bachelor's Degree (four year college or technical school): Required


1 plus years of experience in IDD or MI related field

Computer Skills:

Evolv, Microsoft Office, Word, Excel, Powerpoint, Outlook

Certifications & Licenses:

Qualified Intellectual Disabilities Professional (QIDP) Certification or eligible to become QIDP following the Department of Human Services standards.

Job Type: Full-time


  • Bachelor's
Contact Information

1 2 3